Diving Deeper

Job Description

1. Very good at communication - English and Tamil - Both reading and writing. 2. Strong inclination towards teaching. 3. Provide feedback/report to students through chat on their daily assignments, helping them understand their progress and help in areas for improvement. 4. Ability and willingness to keep the customers engaged via calls - Make atleast 100 calls a day. 5. Engage with students via chats and calls to motivate and encourage them, ensuring they remain enthusiastic and committed to their learning goals. 6. Report any issues or difficulties students encounter with the Supernova program to the product team. 7. Resolve inbound queries and complaints via chat, ensuring a positive experience for all users. 8. Reach out to inactive students to re-engage them with the program. 9. Communicate with parents to update them on their child's progress and performance in the program. 10. Proactively assess students' proficiency levels to ensure they are placed in the appropriate level for their skillset.

Qualifications

Any Degree

Required Skills

Communication, Communication, Communication, Communication, Others, Teamwork, Teamwork, Teamwork, Teamwork, Teamwork

Responsibilities

1. Ensure on-time delivery of feedback and resolution of conflicts. 2. Maintain high-quality scores in personalized feedback provided to students. 3. Achieve high levels of customer satisfaction through effective support and communication. 4. Maintain prompt response times for all incoming queries and requests. 5. Effectively handle a high volume of student interactions and support cases. 6. Maintain high percentage of retention.